Frequently Asked Questions

HUMP! in Theaters

WAIT! SO THERE ARE TWO DIFFERENT LINEUPS IN 2024!?

Yes! HUMP! had so many amazing films submitted for the 2024 festival that we decided instead of one festival, we could host two festivals: HUMP! Volume one in the Spring and HUMP! Volume two in the Fall! Each volume is a different lineup of films. The film lineup for Volume one will be the same film lineup at each screening from February through May. Starting in September, the film lineup for Volume two will be the same film lineup from September through November.

DOES MY TICKET INCLUDE BOTH VOLUMES?

No! Each volume is a different event at different times of the year. Tickets for Volume one are on sale as of December 4th, 2023. Tickets for Volume two will go on sale in July 2024.

WHEN WILL HUMP 2024 BE AVAILABLE TO STREAM FROM HOME!?

HUMP! 2024 - Volume One will be exclusively in theaters from February through May. Streaming dates will be announced May 2024!

HUMP! 2024 - Volume Two will be exclusively in theaters from September through November. Streaming dates will be announced November 2024.

HOW LONG IS THE RUNTIME?

Both Volume one and Volume two have a runtime of about 90 minutes and there are no intermissions.

ALL SEATING IS GENERAL ADMISSION

Arrive early to snag the seats you want, especially if you are in a larger group. Doors open 30 minutes prior to your showtime and the film will start promptly at the time listed on your tickets.

DO I GET TO VOTE FOR MY FAVORITE FILMS?

All audiences get to vote for their favorite films for each screening they attend. You will receive a virtual HUMP! ballot at the end of each screening - sent to the same email your tickets were sent to. HUMP! 2024 Volume one votes and HUMP! 2024 Volume two votes will be tallied separately. We will announce Volume one winners at the conclusion of the Volume one event in May 2024. We will announce Volume two winners at the conclusion of the Volume two event in November 2024.

BAG CHECKS

For your safety, large bags will be checked upon entry. Please leave bags at home.

NO CELL PHONES OR CAMERAS

Cell phones must be powered off completely during the duration of the show. Photos, videos, texting, scrolling, swiping, browsing, and any other activity on your cell phone is strictly prohibited at HUMP! Cameras of any kind are also not allowed inside the theater.

REFUND POLICY

There are no refunds. However we will happily switch your unused HUMP! tickets to a future screening date within the same event if you can no longer attend the date and time you originally purchased tickets for. Ticket change requests will need to be sent to support@boldtypetickets.com before the original date and time listed on your tickets.

HUMP! STREAMING

WHEN WILL HUMP 2024 BE AVAILABLE TO STREAM FROM HOME!?

HUMP! 2024 - Volume One will be exclusively in theaters from February through May. Streaming dates will be announced May 2024!

HUMP! 2024 - Volume Two will be exclusively in theaters from September through November. Streaming dates will be announced November 2024.

HOW LONG IS THE RUNTIME?

The total runtime of most streaming lineups is about 90 minutes and there are no intermissions. Check the ticket page for specific runtimes.

CAN I PAUSE OR REWIND THE FILM?

YES!

ARE CAPTIONS AVAILABLE?

We include captioned screenings on some dates. Check the ticketing page to see which screenings offer captions.

DO I GET TO VOTE FOR MY FAVORITE FILM?

All audiences get to vote for their favorite films only for the current year’s lineup. You will receive a virtual HUMP! ballot in the same email as your streaming instructions. There is no voting for past lineups such as HUMP! Greatest Hits, Best of HUMP!, or HUMP! Hardcore.

WHAT IF I PURCHASED MORE THAN ONE TICKET?

The streaming info provided to you is valid for all tickets on your order.

MY VIDEO IS FREEZING!

This is usually because there is an issue with your internet connection. Try restarting your router, changing to a different web browser, reloading the page, or restarting your laptop/computer. If others in your household are also streaming video content this can also slow down your film streaming.

I CAN’T HEAR ANYTHING!

Make sure the player isn’t muted! Click the little audio icon at the bottom right side of the player.

TEST THE STREAMING PLAYER BEFORE YOU BUY A TICKET TO ENSURE THE VIDEO FILE WORKS FOR YOU HERE:

https://streaming.everout.com/streaming-test/

CONNECT WIRELESSLY TO YOUR TV USING ROKU, CHROMECAST, AND OTHER PROGRAMS

Roku

You can cast a video from your computer or device (phone, ipad, etc) using the following steps:

Open the movie on your device.

At the bottom right of the screen you should see the casting icon. It looks like this: casting icon on mobile device. Once you select that button, it should give you the option to select a nearby device, so you’d then select your Roku/Chromecast. If you don’t see your Roku/Chromecast, make sure both devices are on the same wireless network. The channel should launch automatically and playback will begin!

Watching from an App on Roku, Apple TV, Amazon Fire, etc

Some Smart TVs will let you download Apps from distributors on to your smart TV – then you can sign in to the app and watch the film through the app. 

Learn how to download an App on Roku, Apple TV, Amazon Firestick

Airplay / Apple TV

If you have an Apple TV box or Apple TV ready smart TV, you can stream to your TV wirelessly via AirPlay on your Mac laptop or device. For setup instructions visit: https://www.apple.com/airplay/

Chromecast to TV

An alternative to AirPlay is Google’s proprietary system Chromecast. You will need to purchase a Chromecast thumb drive and plug it into an HDMI input on your TV (note that some smart TV’s are now Chromecast ready, in which case you’d don’t need the thumb drive). Then you will be able to stream from a Google Chrome browser right to your TV. For more visit their help page.

How do I watch on a TV?

The easiest way to screen a Film Center streaming title on your TV is to pull up the site on your laptop, phone, or device (see above) and then connect it to your TV with an HDMI cable. Depending on the type of computer and device you have, you may need a different cable or adapter:

  • Windows PC / Chromebook - Most Windows computers have a dedicated HDMI port. In this case, you will need a simple HDMI to HDMI Cable (find one here).

  • Mac Laptop - Newer mac laptops like the MacBook Pro will need a special adapter that you plug into a regular HDMI cable (get one here) or a special cable (available here). Older mac laptops will have a dedicated HDMI port or a thunderbolt 2 port (find the adapter here).

  • iPhone or iPad - iPhones or iPads will use the same cable (here) or adapter (here).

  • Android - Modern Android devices use USB C connections, which are compatible with Thunderbolt 3 connections, so you can use one of the above cables or adapters.

Mirroring the Display

After you’ve connected your device, you may need to adjust the display settings on your laptop or device.
First, select the correct HDMI input with your TV remote. Then:

On a Mac:

  • Go to the Apple Menu

  • Open “System Preferences.”

  • Click on “Displays.”

  • Click on the “Arrangement” tab.

  • Tick the box that says “Mirror Displays” if you want your TV to show the same content that is being shown on your laptop screen.

  • Leave the box as it is if you want to use the TV as a second display.

On a Windows or Chromebook:

  • Go to Settings

  • Go to System

  • Go to Display

Make sure “TV” is selected. You can also adjust the resolution to match the one of your television. Go to Audio and make sure TV is selected as well.

HAVING OTHER ISSUES?

Email us here. We’ll get back to you as quickly as we can.